Campground Reservation, Cancellation, Refund and Late Check-Out Policy:
Reservations:
Online reservations require payment of 1 night stay plus a non-refundable online booking fee.
This guarantees your reservation for the requested date and number of nights, and hold the reserved site for late arrival.
Cancellation:
RV & tent site cancellations must be made 48 hours in advance in order to refund any charges that you may have paid.
If you are a no-show on the day of, OR cancel less that forty-eight (48) hours prior to your reservation arrival date, no refund will be given. The $2 online booking fee is non-refundable.
If you need to modify or cancel a reservation, please call us at 830-367-5566 or email us at info@bytheriver.com prior to forty-eight (48) hours from the date of the reservation. Make sure you receive a confirmation of your cancellation from us. Rescheduling an RV or tent site may be possible however there is a fee will be charged for rescheduling.
REFUNDS:
Payment for the balance of your stay is made at check-in. By The River accepts all major credit cards. By The River does not refund for unused nights in the event you choose to leave before your reserved stay is over.
LATE CHECK-OUT:
RV & tent site check out time is 11:30 on your scheduled departure day. Late departure/check-out may be arranged in advance with the office for an additional fee of $10, extending your check-out time to 4:00 p.m. the day of your scheduled departure date. If you would like to extend your stay, please check with the office as soon as possible.
EXTENDING A RESERVATION:
Extending your reservation may be possible based on site availability. Because our campground is in high demand, it may not be possible to offer an extension to your reservation. If you would like to extend your stay, please check with the office at your earliest convenience. Based on site availability, the staff will be happy to accommodate your request. In some cases, it may be possible to extend your stay by moving to a different site for the duration of your desired stay, in the event your current site is booked but other sites are available.
Cabin Rental Policy
21 YEARS OR OLDER: You must be 21 years or older to rent any of our cabins. Renter must be present at cabin for the reserved dates.
CHECK-IN: Check in at By The River Campground office. Check-in is at 3:00 p.m. If you will be arriving after 5:00 p.m., please call ahead of time to pay the balance due so that we can make arrangement for you to have keys available for your arrival time.
CHECK-OUT: Check out time is 11:00 a.m. On the day of your departure we as that you return the key to the office. Unfortunately, we are unable to accomodate late check-outs on the cabin rentals. Check-in and check-out times are strictly enforced so that we can make sure that each cabin is ready for the next incoming guest. Late check-outs will result in a $100 per hour fee.
OCCUPANCY: All of our rates are based on two-person occupancy. In the cabins that sleep additional people, they will be charged $10 per night for ages 10 and up. Please limit the number of guests to the maximum occupancy of the cabin.
PAYMENT: 50% deposit is required when reservations are made. Balance is due upon check-in.
RATES: Our rates are based on two-person occupancy (excluding tax). Additional charge for people age 10 and up. 2-night minimum for cabin retal.
CREDIT CARDS ACCEPTED: You must reserve our cabins with a credit card. We accept all major credit cards.
CANCELLATIONS AND REFUNDS: All cancellations more than 14 days of scheduled arrival date must pay a cancellation fee of $50. Cancellations within 14 days of arrival date will forfeit the deposit. We do not reschedule cabin reservations within the 14 days prior to arrival date. No cancellations or refunds due to inclement weather. We do our best to be sure that everything in the cabin is in good working order. We are not, however, responsible for mechanical failures of non-essential or luxury items, including, but not limited to Television, DVD players, WIFI, Air Conditioning or any other appliance that fails during your stay. No refunds will be made in the event a person is required to vacate the premises because of disruptive conduct or failure to follow our rental rules and policies.
QUIET HOURS: 10:00 p.m. to 7:00 a.m.
CHECK-OUT PROCEDURES: All dishes, pots, pans, silverware and kitchen utensils must be washed, dried and put away. The stove/oven should be left in clean condition and the refrigerator should be left clean and free of all food. All trash needs to be placed in the outside trash cans and the property should be left neat and in order. Please put all used bed sheets and towels on the shower floor. All trash should be picked up around the cabin. Please turn the air conditioner to 75 upon departure. If excessive cleaning is required an additional $100 fee will be charged to the credit card on file.
PETS: We do not allow pets in the cabins. If a pet is discovered to be staying in the cabin during your stay a $250 fee will be added to the card on file.
DAMAGES: We reserve the right to charge your card for any damages or excessive cleaning, soiled dishes, or cabin left in disarray from your stay. If you notice any problems upon checking in, please let us know right away to avoid any damages being charged to your account.
SMOKING: Smoking is not allowed inside the cabins, evidence of smoking will result in a $250 charge on your credit card for professional clean up. You are welcome to smoke outside. Ashtryas are provided for your use. Do not throw cigarettes on the groud.
KEYS: Failure to return keys to the office will result in a $35 charge on your credit card.
FURNITURE AND APPLIANCES: Please do not move our furniture or appliances, as you will be charged for damages as a result of such. Please make us aware of anything not working in the cabins upon your arrival.
AMENITIES: Applicances and other mechanicals can malfunction. By The River Campground cannot refund any money for inconveniences encountered due to these malfunctions which are beyond our control. We reserve the right to subcontract work to be done at the earliest date possible. We will react as quickly as possible to restore any amenity, but not guarantee complete restoration during your stay and will not result in a refund. Loss of electricity, water or any "Act of God" is outside our control and will not result in a refund.
NO CANDLES, OPEN FLAMES, OR FIREWORKS. You may have a fire in the outside firepit.
LIABILITIES: Renter agerees to assume all responsibility for any accidents, injury or damage that may result in or around the premises, to persons or property (including those of Renter's guests) and that the Owner and its agens shall not be liable, or responsible for such injury, accident, or damage. The Owner or agent shall not be responsible for injury or accident occurring on the property and renter agrees to hold the Owner/agent harmless from any and all claims and liability of any nature which may arise by reason of the use of these facilities. Renter assumes the risk involved with the use of the swimming pool, river and all other rental facilities and agrees to hold harmless and indemnify the Owner and its agents from all claims and liability of any nature which may arise by reason of the use of the same renter or others using the same during renter's occupancy. Renter assumes responsibility of all guests during the reservation time. Renter shall be held liable for repair of all damages/misuse of the facilities. Owners willl assume no responsibility for loss or damage to guest personal effects, or injury during the rental period. Upon request, guests personal items left at property will be mailed to a guest at a charge of $10 plush shipping. Items left longer that 30 days will be discarded by owners. Upon check-out, any vehicles left on property will be towed off property and charged to credit card on file.
We reserve the right to change rules and policies as needed. Please make sure you print, read and agree to the rules and policies before making a reservation.
Your verbal authorization at time of reservation and payment of the deposit is evidence of your acceptance to these policies.